Services

At SUN Business Solutions, we assist you in realizing your business goals, not just a nice looking technology solution. We offer a range of value added services, beyond just the IT services in enhancing and realizing your strategic plans. SUN BS service offerings are well directed to provide value addition to your Organization.

Our primary focus will always be the betterment of our client’s business. We strive to achieve their goals as though they‘re our own. We have always looked upon our customers as partners in progress. We believe that we grow with each other one helping the other in a symbiotic relationship.

The Indian landscape is diverse as is our work; we are a franchise dedicated to provide support and assistance in

Design & Implementation of CRM
Design & integration IVR solutions
Automated reports & composition
Process Optimization
Knowledge Management

Our primary strengths lie in our ability to provide customised digitization in all of the above processes. Our primary assets are our infrastructure; we have a huge presence in Chennai, Mysore, Trichy and Delhi. Our headquarters is an enormous facility, with state of the art equipment including an MCR. Our claim in today’s business landscape is substantial.

Our team is skilled at designing, developing, implementing and evaluating for clients who require work done in customer relation management (CRM).They carry out a tried and tested method that involves training and improvement of job alacrity. Our CRM is strategy is one that incorporates the best practices including Business Process Analysis, preparation of the production environment and customisation depending on the client’s target niche.

We have encapsulated in us a group of professionals capable of programming and integrating IVRs into their clientele’s systems. We are most dedicated to your cause, it will reduce your operational costs and improve average call time at call centres. The primary benefits of this system are imbedded in our ability, to customise the IVRs to suit the requirements of each and every application of our customers.

We use mathematical, computing and analytical methods to find any and all inefficiency in the process. We use all these tools to determine the inefficiencies in a system and find suitable ways in which we can combat these problems. This practise is called process optimisation; it is one we are very efficient at.

Spine Support

We employ a group of highly trained professionals who are equipped to lend their expertise and support to all our business partners and customers alike. They are trained to meet the customised needs of our customers. There is no niche or field that we aren’t capable of providing assistance in.

Hotline Support

We provide both voice and non-voice calls, to suit different needs of different customers thus reducing their operating costs. We use also employ and help establish IVRs for our customers so that they may enjoy the fruits of technology and reap the benefits of process optimisation. We help ensure that specific errors are routed to specific lines so that they may be handled in a routine and timely manner. Such calls are routed to specific lines that handle technical work.

Value for money support

We have a tremendous track record of having solved an excess of 90% of all cases regarding money transactions within 24 hours of being reported. Any issues with banking or transaction related we use transaction Ids to track the source of failure and then rectify it.

Touch Base and Retention

In today’s world it is of paramount importance to establish new clientele and hold on to them. It is very unfeasible to run a business that continually loses its best customers. We aim at customer satisfaction and retention for all our business partners. We are always ready to welcome customers who’ve departed from our business in the past. If and when we lose customers, it is our belief that we need to conduct a complete survey of all outbound customers. It will aid in the process of retention in the future.

Complaint Management System

We use the best possible mechanisms to reply to grievances of customers via sms, e-mail automated call backs. We strive to root out the problems faced by customers and rectify them to the best extent possible. It is imperative to be responsive and amiable to woes of our customers. We ensure this in our processes.

Customer Setup

Just as it is required to ascertain the reasons for the departure of a customer it is equally important to welcome new customers into our client list. It is the desire of Sun Business Solutions that all newly acquired customers are made to feel at home in our vast organisation.